General
Are all Rest products hypoallergenic?
Are all Rest products hypoallergenic?
Both the Premium Plus and Original are hypoallergenic as the down material on the inside is thoroughly washed(15x more than other brands!). Along with the Cooling Comforter and Duvets, our Cooling Sheets and Pillowcases are also hypoallergenic- in fact, it is strongly recommend for allergy sufferers and sensitive skin as it helps wick away sweat and keeps your skin cool. No chemical or allergen additives added, safer choice as our raw materials are unlikely to cause an allergic reaction.
How do I unsubscribe from the mailing list?
To unsubscribe, please contact our Customer Experience team by email at restshopp01@gmail.com and we'll be happy to adjust your preferences!
How do I unsubscribe from the mailing list?
How do I unsubscribe from the mailing list?
To unsubscribe, please contact our Customer Experience team by email at restshopp01@gmail.com and we'll be happy to adjust your preferences!
Payment
What payment methods do you accept?
What payment methods do you accept?
We offer several payment options for your convenience. We accept Visa, MasterCard, American Express, PayPal, Apple Pay and Shop Pay.
Can I add my discount code after purchase?
Can I add my discount code after purchase?
If you forgot to add your promo code at checkout, please contact our Customer Experience team at restshopp01@gmail.com with your order number and offer details. We will work to find the best solution for you. Please note we can only apply one discount code per order.
What is your 30-day best price guarantee?
What is your 30-day best price guarantee?
When purchasing on rest-shop.com we want to ensure you get the very best deal, in fact, we guarantee the best price for 30 days! If within 30 days of your purchase, the price for your item on rest-shop.com goes down, we will refund you the difference back to the same card of your purchase. The price match must be submitted within 30 days of original purchase.
To claim this price match, send an email to restshopp01@gmail.com with:
- Your order number
- Screenshot of the better price from rest-shop.com
Can I use a rest-shop.com discount code on another site?
Can I use a rest-shop.com discount code on another site?
Our discount codes and promotional offers are exclusive to direct orders on rest-shop.com. Purchases made through other retailers or channels, including Amazon, are not eligible for our offers and cannot be price matched to rest-shop.com
Why is state tax being collected on my orders?
Why is state tax being collected on my orders?
Starting August 1, 2024, we are required by state law to collect sales tax on all orders. This ensures compliance with state regulations.
How is the state tax calculated?
How is the state tax calculated?
An estimated state tax will automatically be at checkout. When your payment has been processed, the final amount will be present on your receipt.
Can I be exempt from the state tax?
Can I be exempt from the state tax?
All orders are subject to state tax as required by law. No exemptions can be made.
Refund & Warranty Policies
What is your exchange policy?
What is your exchange policy?
If you wish to exchanged your item(s), please visit the self-service portal at rest-shop.com/returns. If the new item is of higher value, the price difference must be paid. If exchange for items of lower value, the price of will be refunded. Please ensure your items are packaged in the original boxing it arrive in. Exchanges will be processed upon receipt of the original item.
What is your return policy?
What is your return policy?
At Rest Shop, we take pride in the quality of our products are are confident that you will find great satisfaction in the comfort of our bedding. If you find yourself unsatisfied with your purchase, we offer a 30-day window from the date of your order being delivered which you can initiate a return. A $10 return & processing fee applies. To be eligible for a refund, it is essential that your product is returned in the original packaging it was received in and free from any stains or damage.
What is your warranty policy?
What is your warranty policy?
All of our products have a one year limited warranty when purchased directly from rest-shop.com. For one year following the date of your purchase, if you experience any manufacturing defects, you will be covered under the warranty. Submit your warranty claim request via the self-service return portal at rest-shop.com/returns.
Order and Shipping
Where do you ship to?
Where do you ship to?
We are pleased to offer free standard shipping within the United States for orders exceeding 100.Aflatrateof9.00 will be applied for orders under 100.00.ForordersshippingtoHawaiiandAlaska,ashippingfeeof19.99 will apply. However, for orders to Hawaii and Alaska that exceed $300, we provide free shipping.
When can I expect my order to arrive?
When can I expect my order to arrive?
n most cases, our carrier partners deliver within 3-5 business days after your order is shipped. Shipping to Hawaii and Alaska may require more time for delivery. We recommend monitoring your shipping updates at rest-shop.com/apps/track.
Didn't receive your tracking information? Reach out to our Customer Experience Team at restshopp01@gmail.com.
Where is my package?
Where is my package?
Click here to track your order at rest-shop.com/apps/track. If you haven't received your shipping confirmation, check your spam/junk folder. Can't find it? Email us at restshopp01@gmail.com to get assistance.
Can I change my order or shipping information?
Can I change my order or shipping information?
Once an order is confirmed, we're generally unable to update the shipping details. That said, please don't hesitate to reach out to us at restshopp01@gmail.com. If your order hasn't been shipped yet, we'll do our best to make the changes for you.
I only received part of my order. Where are the rest of my items?
I only received part of my order. Where are the rest of my items?
If you haven't received tracking details for the remaining items, please contact us at restshopp01@gmail.com. To help us investigate quickly, kindly include:
- Your order number
- A list of the missing item(s)
- Photos of the original packaging and shipping box (if available)
Pre-orders
What do I need to provide when I make a purchase?
What do I need to provide when I make a purchase?
You will need to provide your email, shipping address and card details. All communications will be sent to your email address, including details of how to cancel and any updates of your pre-order.
What are my payment options with Purple Dot?
What are my payment options with Purple Dot?
Our pre-order system accepts all the major card networks: Visa, MasterCard and American Express. At this time, Paypal, and Shop Pay are not accepted for pre-orders.
What happens if I cancel my pre-order?
What happens if I cancel my pre-order?
You can cancel at any time, follow the cancellation link in your pre-order confirmation email. You will receive an email confirming the refund and should see the money back in your account in 3-5 business days.
Can I change my email or shipping address?
Can I change my email or shipping address?
Yes! Send an email to restshopp01@gmail.com with your updated details and a member of our Customer Experience team will update this for you. You will then receive an updated pre-order confirmation email.
Purple Dot FAQ
Purple Dot FAQ
When will I be charged for the second half of my preorder?
The second payment, covering the remaining 50% of your preorder, will be charged when it becomes due, typically after the product is available for purchase.
Who processes the charges for Purple Dot preorders?
Purple Dot directly processes all charges for preorders. You will see the charges on your statement from Purple Dot, not from Rest Shop.
Can I get a refund for my preorder?
Yes, Purple Dot provides the option for refunds. If you wish to cancel your preorder, the funds are released by Purple Dot for a refund. Rest Shop does not assume responsibility for issuing the refund amount.
What happens if my payment method for the second payment is not valid?
To ensure a smooth transaction for the second payment, please make sure the card you used for the initial payment is valid. If the second payment fails, Purple Dot will send you an email notification. If the issue is not resolved within 7 days, your preorder will be automatically canceled.
How am I charged for my Purple Dot Order?
How am I charged for my Purple Dot Order?
For pre orders, 50% of the item cost is charged upon purchase; and the remaining 50% upon fulfillment of the order.
Product
Is the Cooling Comforter Vegan?
Is the Cooling Comforter Vegan?
Yes! We do not use any animal or animal byproduct to produce our Cooling Comforter. From the sustainable Sorona® filling to the biodegradable corn bag- we're proud of our commitment to sustainable and ethical practices.
Can you use a cover with the Cooling Comforter?
Can you use a cover with the Cooling Comforter?
The Cooling Comforter is designed to help regulate body temperature while asleep. It's cool to touch with a super soft fabric. To fully experience our design, we highly recommend the following best practices:
SUPERCHARGED COOLNESS
For the maximum coolness, use the comforter as-is, without a cover or top sheet and directly onto the body. Direct skin contact with the Evercool™ fabric brings cool relief to your skin
SWEAT IN, SWEAT OUT
Sweating? Don't fret. Night sweats are normal but the super moisture wicking Evercool fabric will make sure you're not waking up in a pool of sweat, regulating your body temperature throughout the night.
BETTER TOGETHER
If you have an air conditioner, you may use it through the night with the comforter. The two work best together to keep you dry and cool.
PATIENCE MAKES PERFECT
Allow at least 7 nights to allow your skin and body to adjust with the blanket. It may take a brief "break in" period before you can enjoy the full features of the comforter.
We hope this helps you to enjoy our Rest Shop line, as it was designed.
What are the measurements and weight of the Cooling Comforter?
What are the measurements and weight of the Cooling Comforter?
The Cooling Comforter dimensions and weight are as follows:
- Twin/TwinXL size measures 68" X 90" and weighs 4.3 lbs
- Full/Queen size measures 90" X 90" and weighs 5.7 lbs
- King/Cali King size measures 106" X 90" and weighs 6.4 lbs
The composition, structure and materials science behind the fabric makes the comforter cooling, super soft and silky smooth yet highly durable.
What are the measurements and weight of the Cooling Comforter?
What are the measurements and weight of the Cooling Comforter?
The Cooling Comforter dimensions and weight are as follows:
- Twin/TwinXL size measures 68" X 90" and weighs 4.3 lbs
- Full/Queen size measures 90" X 90" and weighs 5.7 lbs
- King/Cali King size measures 106" X 90" and weighs 6.4 lbs
The composition, structure and materials science behind the fabric makes the comforter cooling, super soft and silky smooth yet highly durable.
How do I care for items
How do I care for items
For washing the Cooling Comforter, we highly suggest:
Washing
- Wash separately on gentle with a neutral pH detergent
- Cold water and low spin
- Do not bleach
- Do not use fabric softener (the fabric is so soft- you won't need it!)
- Use front loading washing machine if possible
Drying
- Tumble dry on low/no heat or line dry
- Do not use iron
- Do not dry clean
We recommend using a pH neutral and gentle detergent. Here's some recommendations from our Product Team:
- Earth Breeze Laundry Detergent Sheets
- Seventh Generation Concentrated Laundry Detergent, Free & Clear Unscented
For washing our Sheets, Sheet Set and Pillowcases; we highly suggest:
Washing
- Wash separately on gentle with a neutral pH detergent
- Cold water and low spin
- Do not bleach
- Do not use fabric softener (the fabric is so soft- you won't need it!)
- Use front loading washing machine if possible
Drying
- Tumble dry on low/no heat or line dry
- Do not use iron
- Do not dry clean
We recommend using a pH neutral and gentle detergent. Here's some recommendations from our Product Team:
- Earth Breeze Laundry Detergent Sheets
- Seventh Generation Concentrated Laundry Detergent, Free & Clear Unscented
Referral Program
What is the Referral Program?
What is the Referral Program?
Our referral program is designed to reward you for spreading the word about Rest Shop. When you refer someone to us and they make a purchase they will receive a unique discount code once their purchase meets the requirements, and you will receive a reward if that purchase meets the requirements.
How do I become an advocate in the referral program?
How do I become an advocate in the referral program?
To become an advocate, simply head to our website and click on the "Refer a Friend" button. Enter your name, the email of the person you wish to refer, and start referring!
Who is eligible to be referred in the referral program?
Who is eligible to be referred in the referral program?
The friend you are referring must be a new customer to be eligible for the referral program.
Can I stack the referral program discount code with other offers or discount codes?
Can I stack the referral program discount code with other offers or discount codes?
No, the referral program discount code cannot be stacked with other discount codes or offers.
Are there any minimum order requirements for advocates and the referred person?
Are there any minimum order requirements for advocates and the referred person?
Yes, both the advocate's and the referred person's orders must be a minimum of $150.00 to be eligible.
Promotions and Offers
Understanding Our Promotional Offer Policy
Understanding Our Promotional Offer Policy
To ensure clarity, please read the following guidelines about our promotional offers.
Bonus Offer Details
- Free Pillowcases: Receive a set of free pillowcases when your order total is $249 or more.
- Free Flat Sheet: Receive a free flat sheet when your order total is $399 or more.
Bonus Offers Cannot Be Combined
Please note that you can only select one bonus offer per order. Here's how it works:
- If your order total is $249, you qualify for the free pillowcases.
- If your order total is $399, you qualify for either the free pillowcases or the free flat sheet, but not both.
Examples
- Order Total $249: You are eligible for the free pillowcases.
- Order Total $399: You must choose between the free pillowcases or the free flat sheet.
- Order Total $400: You still must choose between the free pillowcases or the free flat sheet. Both cannot be selected in one order.
Important Reminder: Add Your Bonus to Cart
To receive your selected bonus, you must add it to your cart during checkout. The bonus will not be automatically included unless you select it.
Can I split my order to receive both bonuses( promo offers)?
No, each order can only include one bonus offer regardless of the order total.
If I place a second order, can I receive the second bonus(promo)?
Yes, if you place a separate order that qualifies for a different bonus, you can receive that bonus in the new order.
How do I select my bonus(promo)?
During checkout, you will be prompted to choose your preferred bonus if your order qualifies for more than one offer.
We hope this clarifies our bonus offer policy. If you have any further questions, please contact our customer support team.
Please note that if you return any item(s) in your order, the bonus item must be returned. If you choose to keep the bonus item, the cost of the item will be deducted from your refund amount.
Bonus items and promotional gifts are final and cannot be exchanged, returned, or redeemed for monetary value. These items are offered as complimentary with your order and are not eligible for any modifications or refunds.
Rewards Program
What is the Rest Shop Rewards Club?
What is the Rest Shop Rewards Club?
The Rest Shop Rewards Club is our loyalty program designed to reward our valued customers. It is completely free to join, with no hidden membership or sign-up fees.
What are the benefits of joining our Rest Shop Rewards Club?
What are the benefits of joining our Rest Shop Rewards Club?
As a Rest Shop Rewards Club member, you earn 1 Dream Point for every 1spent.Thevalueofyourrewardsrangesfrom5 to $20 depending on your Tier. Additionally, you can accrue points through various activities such as following our social media channels and writing product reviews. As you level up through the tiers, you unlock additional benefits.
Do Points Expire?
Do Points Expire?
Yes, points are valid for 12 months from the date they're earned.